Premier Customer Service
At DollarsDirect, we are dedicated to the highest level of customer service. Our representatives are available to answer all your questions five days a week via phone, email or live chat.
Contact Us
- Monday – Friday
- 8am - 6pm Sydney Time
- Saturday – Sunday
- Closed
- Customer Service:
- 1 800 060 892
- Loan processing:
- 1 800 440 981
- Collections Department:
- 1 800 024 858
- General Fax:
- 1 800 454 301
Correspondence Receipt Centre
Questions or suggestions
Please submit your questions below or view our Frequently Asked Questions.
Got a Complaint?
Contact Customer Service at 1 800 060 892 or .
This is the fastest way to resolve your issue.
View our Internal Dispute Resolution process manual or see how it works below:
Customer service is important to us as we're sure it's important to you.
That's why we've created a resolution dispute process sure to resolve your issues in a timely and satisfactory manner.
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Contact Customer Service
If a rep doesn't resolve your issue, you'll automatically be put in touch with their manager.
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Speak to Line Manager
If the manager doesn't resolve your issue, you'll automatically be put in touch with their boss.
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Speak to Section Manager
If for any reason, you're still not satisfied, contact the our Internal Dispute Resolution Officer at 1800 428 083 or
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Contact Internal Dispute Resolution Officer
If you disagree with our resolution, you can contact the Credit Ombudsman Service, Ltd.
Cash AdvanceLoan Application
