Frequently Asked Questions

• Most Common Questions

  How much cash can I borrow?

  New customers may qualify for up to $600, while existing customers may qualify for up to $2000. During underwriting, the lenders will assess your loan suitability and ability to repay. Your loan amount is determined by the information you provide in your application. After successful repayment of your loan, the lender may agree to increase the amount of the loan.

  What time will the funds be in my bank account?

  The exact time of funding depends on when your bank will post direct credits to your bank account. If you expect to be funded on a certain day, but the funds have not been deposited into your bank account, please contact your bank. They will be able to tell you when your funds are available.

  Also note that if you choose the same-day funding option and you’re approved by 2:30pm Sydney time Monday through Friday, you will typically receive your funds the same day. If you apply between 6pm and midnight Sydney time Monday through Friday and are approved by 2:30pm Sydney time the next business day, you will typically receive your funds that next business day. If you apply on Saturday or Sunday and are approved before 2:30pm Sydney time on Monday, you will typically receive your funds on Monday.

  If you choose the standard funding option and are approved by 6pm Sydney time Monday through Friday, you will typically receive your funds the next business day. If you apply on Saturday or Sunday and are approved before 6pm Monday, you will typically receive your funds on Tuesday. If you apply on a national bank holiday and are approved before 6pm the next business day, you will typically receive your funds on the day after the approval day.

  If I apply for a loan on Saturday or Sunday, when will I receive the funds?

  If you apply for a loan on Saturday or Sunday, choose the expedited funding option and are approved by 3pm Sydney time on Monday, you will typically receive your funds on Monday. Expedited funding is only available to Premium Service customers who borrow over $400 and pay a higher establishment fee. If you apply for a loan on Saturday or Sunday, choose the standard funding option^‡ and are approved by 6pm Sydney time on Monday, you will typically receive your funds on Tuesday.

  What are my repayment options?

  DollarsDirect provides an easy repayment option through Direct Debit. Based on the due date and amount mentioned in your loan contract, your bank account will be debited.

• Payment Options

  What is the loan broker fee?

  For our Basic Service, the broker fee is $25 per $100 advanced. For our Premium Service, the broker fee is $27.50 per $100 advanced. If you have applied a promo code, you will receive the appropriate discount off the broker fee. You can provide the promo code when you fill out your loan application.

  When I pay off a loan, how soon can I receive another loan?

  It normally takes 3 business days for your payment to clear to the bank. Once the payment clears, we can assist you to obtain another loan, subject to receiving approval from the lenders. The new loan will fund to your bank account the day after approval is given (if approved by 6pm Mon-Fri).

  How does a Direct Debit payment operate?

  The Direct Debit Request behaves in a similar way to a paper cheque. Once presented to your bank for payment of the loan, your bank will send the amount of the payment to satisfy the loan agreement.

  What if my payment is late?

  If your payment is received five or more business days past the due date, it will be considered late, and you will be charged an NSF fee of $20 by your lender and you may incur overdraft charges from your bank. The best way to avoid making late payments is to set up pre-authorized withdrawal and have sufficient funds in your bank account on your payment due date. After failed attempt to debit your checking account on your final due date, we may initiate collections procedures.

  What if I want to pay early?

  Simply contact us at 1800 060 892 if you want to pay your loan off early.

  What if I don't have the money in my bank account to repay the loan?

  You must contact us immediately to set up payment arrangements. If your debit comes back for any reason from the bank, we may initiate collection procedures and you may be prevented from receiving future loans from our lenders until all your payment obligations are met in full.

• Updating Information

  How do I change my password or reset my password?

  To update your password, log in to your member account by typing in your email and password. Once there, click on the "Change Password" link and type in a new password. Click the "Submit" button to save your new password. You can now access the site with your new password.

  To reset your password, click on the "Forgot Password" button under the customer login section. On the next page, enter your email address and click the "Send Me My Password" button. A new password will be delivered to your email address. Once you log in with your new password, you will be required to update that password to something familiar to you. You must update your password to continue.

  How do I update my account information?

  Log in to your member account by typing in your email and password. Once you are logged in, click on the corresponding link under "Account Details" in the "Manage My Account" section. Then, make the change and click "Update."

  How do I update my bank information?

  At least two (2) business days before a scheduled, preauthorized direct debit, please contact Customer Service at 1 800 060 892.

  If your loan was issued, you will be required to email or fax a bank statement, voided cheque or letter from your bank on bank letterhead.  Either document must include your name, current address, bank account number and bank name. Alternatively, you may fax us a picture of your bank statement, voided cheque or bank letter.Upon receiving your documentation, we will email you a confirmation of the change or a rejection notification.

  Note: If a preauthorized direct debit is in progress or has not yet cleared or returned, DollarsDirect is unable to change your bank details.

• Other Questions

  What if I don't have perfect credit?

  We will attempt to find you a lender even if you have less-than-perfect credit.^¶ Our friendly agents will work with you, even if you have already been turned down by other lenders.

  When will my loan be due?

  Your due date will be between 16 and 60 days from the day your loan is funded. Your loan contract will clearly mention the repayment details.

  How do I know that my loan has been approved?

  You will receive an email notification once your loan has been approved. The lenders we work with reserve the right to make adjustments to your loan until the time you receive the funds in your bank account.

  Why don't I receive emails from DollarsDirect?

  DollarsDirect sends email notices when you apply for a loan and when you are approved for a loan. We also send payment reminders, payment confirmations, responses to emails and promotions.

  To ensure you receive important emails from DollarsDirect.com.au, please take a moment to add our email address support@dollarsdirect.com.au to your address book or to your spam good list or whitelist. Doing so will help identify us as a company you recognize and expect emails from. Doing so also allows our messages to reach you in a quick and timely manner. If you’re not sure how to do this, please feel free to call our Customer Service team at 1800 060 892.

  What if I want to send payment information to the Collections Department?

  For your protection, please do not email or fax any credit card information to our Collections Department. Please call us at 1800 024 858 if you would like to set up a credit card payment.