Frequently Asked Questions

Our five most popular questions.

How much cash can I borrow?

The maximum amount a customer may qualify for is $2,000^†. During underwriting, the lenders will assess your loan suitability and ability to repay. Your loan amount is determined by the information you provide in your application. After successful repayment of your loan, the lender may agree to increase the amount of the loan.

What time will the funds be in my bank account?

The exact time of funding depends on when your bank will post direct credits to your bank account. If you expect to be funded on a certain day, but the funds have not been deposited into your bank account, please contact your bank. They will be able to tell you when your funds are available.

Also note that if you choose the same-day funding option and you’re approved by 2:30pm Sydney time Monday through Friday, you will typically receive your funds the same day. If you apply between 6pm and midnight Sydney time Monday through Friday and are approved by 2:30pm Sydney time the next business day, you will typically receive your funds that next business day. If you apply on Saturday or Sunday and are approved before 2:30pm Sydney time on Monday, you will typically receive your funds on Monday.

If you choose the standard funding option and are approved by 6pm Sydney time Monday through Friday, you will typically receive your funds the next business day. If you apply on Saturday or Sunday and are approved before 6pm Monday, you will typically receive your funds on Tuesday. If you apply on a national bank holiday and are approved before 6pm next business day, you will typically receive your funds on the day after the approval day.

If I apply for a loan on Saturday or Sunday, when will I receive the funds?

If you apply for a loan on Saturday or Sunday, choose the same-day funding option and are approved before 2:30pm Sydney time on Monday, you will typically receive your funds on Monday. If you apply for a loan on Saturday or Sunday, choose the standard funding option and are approved before 6pm Sydney time on Monday, you will typically receive your funds on Tuesday.

What are my repayment options?

On behalf of the lenders, we will send an email 1 – 2 days prior to your due date reminding you that your loan is coming due. Your loan must be paid in full on the due date. Your nominated bank account will be automatically debited on the due date unless you set up the following payment option.

Refinance You only pay the minimum amount (equal to your original broker fee) and the lender fee. The remaining principal of the original loan will be paid off by a new loan. This new loan will carry with it additional lender and broker fees. Your request to refinance must be received by 3pm Sydney Time two business days before your due date. You can request to refinance via our website.

Do I need to fax or email any documents?

DollarsDirect verifies applicants’ income. In order for us to verify your income, you will need submit a payslip or bank statement to us. When you apply, you'll be able to upload a digital file of either of these documents directly on our website or you may fax or email them. Otherwise, you can have us contact your Human Resources department to verify your income.