Premier Customer Service
At DollarsDirect, we are dedicated to the highest level of customer service. Our representatives are available to answer all your questions five days a week via phone, email or live chat.
- Monday – Friday:
- 9:00am - 1:00pm Sydney Time
- Saturday – Sunday:
- Having problems repaying your loan?:
- 1 800 024 858
- General Fax:
- 1 800 440 981
Questions or suggestions
Please submit your questions below or view our Frequently Asked Questions.
Got a Complaint?
Contact Customer Service at 1 800 024 858 or .
This is the fastest way to resolve your issue.
View our Complaints Handling and Dispute Resolution Policy manual or see how it works below:
GREAT Customer Service is as important to us as it is to you!
That's why we've created a resolution dispute process sure to resolve your issues in a timely and satisfactory manner.
Contact our Customer Service Department
If our customer service agent doesn't resolve your issues, you'll automatically be put in touch with their manager.
Speak to a Manager
If the manager doesn't resolve your issue, you'll automatically be put in touch with the Department Manager.
Speak to the Department Manager
If for any reason, you're still not satisfied, contact our Complaints Handling and Dispute Resolution Officer at 1800 428 083 or
Contact Complaints Handling and Dispute Resolution Officer
If you disagree with our resolution, you can contact the Credit Ombudsman Service, Ltd.
Subject to approval of your application by 2:30 PM Sydney timeApply Now